Symantec.cloud FAQ's - Email Content Control.cloud

• Why is it important to monitor and control email content? +

  Failure to monitor and control your email communications can result in confidential, offensive, inappropriate messages compromising your email communications
  
  The Email Content Control.cloud service identifies and controls confidential, malicious or inappropriate email content sent or received by you organization. Helping to reduce the risk of data loss and enables you to establish and enforce an acceptable use policy, so all employee email can be used more productively.

• Can I differentiate between the parts of te email to look in? +

  Yes. You can define whether to scan within the header, subject line, body, and the attachment of emails.

• Does Email Content Control scan within MS Office documents as well as the email? +

  Yes. The Email Content Control.cloud Service scans within MS Office documents for words and phrases or regular expressions.

• Does Email Content Control scan within PDF documents as well as the email? +

  Yes, The Email Content Control.cloud service scans within PDF documents that have been converted from text or converted through an optical character recognition program prior to scanning. Our service will look inside these PDFs for words and phrases or regular expressions.

• Does Email Content Control automatically scan within archive files such as ZIP and RAR for file types? +

  Yes, if you set up a rule to detect specific file types or content, Email Content Control will look inside the archive files to see if the file type or content are hidden in there.

• If I am sent a spoofed file, for example, an XLS file renamed with a DOC extension, is the Email Content Control service able to pick this up? +

  Yes. If the spoofed file is malicious, it will already have been detected by the Symantec.cloud AntiVirus service. However if the file is simply spoofed, then the Email Content Control service can be configured to detect this within the Attachment tab.

• Does Email Content Control work with other services? +

  Yes, this service can be effectively combines with Symantec.cloud services for Email AntiVirus, Email AntiSpam, Email Image Control, and Email Policy Based Encryption to provide comprehensive security, protection, and control for inbound and outbound email communications.

• How does Symantec.cloud integrate with Active Directory? +

  Our services synchronize with your Active Directory to acquire groups, users, email addresses, aliases, and distribution lists.

• How does the pricing model work? +

  All Symantec.cloud services are based on per user, per month subscription, plus a one-off minimal set-up fee. You simply pay a fixed monthly cost based on the number of users connected. Each service can be purchased separately or you can bundle multiple services to provide complete security protection.
  
  All pricing quotes are individually tailored for each client’s specific requirements and Symantec.cloud offers discounts for both scale and multiple services.

To find out more, contact a security specialist or go to the Email Content Control.cloud page.