• Secure, private instant messaging service
  • Includes centralised storage and logging facility
  • Protects against virus, SPIM and other IM-borne threats
  • Integrates with selected consumer IM services

Symantec MessageLabs Enterprise Instant Messenger.cloud

Symantec MessageLabs Enterprise Instant Messenger.cloud enables you to enjoy the benefits of instant messaging (IM) while minimising the risks. The service provides your business with a secure, private IM network that allows in-house employees, remote workers, and business partners to communicate and collaborate effectively and safely.

The instant messaging service is easy to set up and use, is fully interoperable with selected consumer IM networks such as AOL, Windows Live Messenger and Yahoo!, can be accessed from any Internet-enabled PC. Securely encrypting communications between users, it offers you an unrivaled level of confidence and certainty in your IM communications.

The Symantec.cloud enterprise IM service provides your business with a proven, completely reliable means of managing and optimising your IM use.

Enterprise Instant Messenger.cloud enables you to harness the speed and immediacy of instant messaging to facilitate real-time communication, collaboration, and information sharing, without the risk.

Enterprise Instant Messenger.cloud - Features

  • Accessible from your PC whenever connected to the Internet, anywhere in the world
  • Uses TLS to encrypt all IM communications between authorised network users
  • Protects against virus, SPIM and other IM-borne threats and prevents their spread by blocking access to buddy lists
  • Centralised storage/logging facility, plus detailed reporting interface with fast access to IM conversation logs, activity reports and usage reports
  • Robust, flexible system that is simple to install, easy to use and virtually maintenance-free
  • Comprehensive administration tool enables management of domain structures and user base through web-based console

Enterprise Instant Messenger.cloud - Benefits

  • Facilitates real-time business communication, aiding effective decision making and action taking
  • Ensures security of confidential information, promoting trust with your partners and clients
  • Minimises disruption caused by IM-borne threats and cuts costs involved in identifying and tackling them
  • Aids regulatory compliance, by making available IM logs which may be required as part of legal discovery
  • Eliminates unnecessary investment in infrastructure and reduces burden on in-house IT support services
  • Delivers corporate management of IM by providing control of contacts and feature permissions

How Enterprise Instant Messenger.cloud Works

All Enterprise Instant Messenger.cloud communications remain private and secure by using TLS to fully encrypt all messages and file attachments exchanged between authorised users and preventing unauthorised access, tampering or interception.



  • An enterprise-class, secure Enterprise Instant Messenger.cloud client (a Professional Online Desktop – POD) is installed on a user’s desktop
  • Authorised users have access to a secure, private IM network that uses TLS encrypted tunnels
  • All messages and file attachments exchanged over the network are fully encrypted and cannot be intercepted or tampered with
  • All file attachments exchanged over the network are scanned for viruses, worms, trojans and other malware
  • Administrators can monitor use of the service through an extensive reporting tool available in an easy to use, web based portal

System Requirements


Enterprise Instant Messaging Client

  • Windows 2000
  • Windows XP
  • Windows 7

Public IM Clients

  • Yahoo! Messenger
  • Windows Live Messenger
  • AOL IM 5.9

Datasheets (2)
Whitepapers (2)
  • IM Legal Risks
    IM conversations are valuable business records; they should be controlled and logged just like email. Understand the legal implications of uncontrolled IM use in your business.
  • Risk and Reward - The role of Instant Messaging in your UC Strategy
    This Whitepaper demonstrates how your business can exploit IM’s enormous potential – and stay immune from risks that come as part of the package.

Talk with our instant messaging specialists to learn more about the two available IM bundles to meet your exact business requirements. Contact Sales today! Or take advantage of our Free Trial.