Support

Contact our Global Client Support Center
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Global Client Support

Symantec.cloud are not the only Software as a Service company to offer 24/7/365 telephone support, but what makes our service different is what lies behind it; a Global Client Support Team with a strong service ethos, who are responsive, technically skilled and focused on continuous improvement.

24/7/365 professional support you can rely on

Key features of our support services are:

• Telephone and email support available 24/7/365.
  
  
• Global Teams located in EMEA, North America and Asia Pacific all operate to the same high standard, whilst adding local expertise.
• Clear escalation procedures with accountable, named contacts.
  
  
• Support features such as knowledgebase, raising and tracking tickets available via ClientNet our online portal.
  
  
• Support SLA's for technical support/fault response which target the following response time of all support calls based on the following categories:
  
  - Critical: 95% calls responded to within 2hrs
  - Major: 85% calls responded to within 4hrs
  - Minor: 75% calls responded to within 8hrs

Don’t take our word for it...

Symantec.cloud is well known for our superior service. We regularly ask our clients what they think of Symantec.cloud support services and our high levels of customer satisfaction – 95% – and low customer churn are evidence that our approach works.