• Enables safe use of UC and public IM in business
  • Provides comprehensive security and control
  • Easy to set up and use
  • Integrated with Email and Web Security Services

Symantec MessageLabs Instant Messaging Security.cloud

Uncontrolled use of Unified Communications (UC) and public Instant Messaging (IM) networks can expose your business to risks that can compromise productivity, profitability, business continuity and customer trust. Potential disruption from UC and IM-borne malware, accidental or deliberate data leakage, inappropriate use and regulatory non-compliance are very real dangers.

MessageLabs Instant Messaging Security.cloud service can be used by IT departments to help employees use UC and public IM clients safely and securely. Its protection and control capabilities help your business to use compatible UC and Public IM services with increased confidence and reduced burden on your IT team.

This fully managed, fully customisable UC and IM security service provides a comprehensive, cost-effective suite of leading-edge capabilities including anti-malware, malicious URL detection, content control, message logging and reporting. Quick and convenient to set up and use, MessageLabs Instant Messaging Security.cloud is also easy to administer via a user friendly Web portal.

MessageLabs Instant Messaging Security.cloud helps IT departments to control UC and IM use more effectively. The service can be used with our Email Security.cloud and Web Security.cloud services to provide multi-protocol security and control.

Fundamentally flexible, versatile and adaptable, the Instant Messaging service helps plug potential Unified Communications (UC) and IM (Instant Messaging) security gaps at the heart of your business- assisting in your efforts to protect your reputation and your bottom line.

Symantec MessageLabs Instant Messaging Security.cloud - Features

  • Operates with Microsoft Office Communication Server (OCS), Lync Server as well as Yahoo! Messenger and Microsoft Live Messenger.
  • Delivers protection against known, new and converged threats propagated via UC and public IM networks.
  • Incorporates intuitive policy-building capability, including stacking of multiple rules.
  • Integrates fully with LDAP compliant directories.
  • Incorporates configurable/customisable rules and notifications.
  • No on-premise hardware and minimal software.
  • Includes dashboard, summary and detailed reporting.

Symantec MessageLabs Instant Messaging Security.cloud - Benefits

  • Provides safer, controlled usage of market-leading UC and Public IM networks.
  • Plugs a security gap in your corporate network, stopping malware entering via UC and IM.
  • Enables rapid creation of an acceptable use policy governing UC and IM use, at group or individual user level.
  • Helps to ensure group data is always up to date, saving administrator time/resources.
  • Meet your specific needs without compromising user experience.
  • Simple to set up, use and administer.
  • Provides visibility, accountability and confidence in the service’s effectiveness.

How Instant Messaging Security.cloud works

Symantec MessageLabs Instant Messaging Security.cloud is a hosted service, processing your Unified Communications (UC) and IM (Instant Messaging) traffic at the Internet level so requires no hardware and minimal software installed at your site.



  • Every UC or IM message sent to, or coming from, your organisation is routed through our infrastructure.
  • Incoming messages (including any text file or other attachment) are scanned for viruses, worms, trojans and malicious URL links leading to infected websites.
  • All incoming and outgoing messages are matched against your content control and acceptable UC and IM use policies.
  • Messages that are malicious or suspicious, or violate your policies, are automatically blocked.
  • All other messages proceed to the intended recipient, with no noticeable delay.
  • Every message can be safely logged in our secure infrastructure.

System Requirements


Supported UC and public IM clients

  • Microsoft Office Communications Server 2007R2
  • Microsoft Lync Server 2010
  • Yahoo! Messenger
  • Windows Live Messenger

Datasheets (3)

Talk with our experienced UC and IM security team today to learn more about how our service enables you to harness UC and IM’s benefits, but avoid its dangers. Contact Sales today! Or take advantage of our Free Trial.