Symantec.cloud Technical and Local Language Support
Symantec.cloud operates 24x7x365 support for clients that subscribe to our various security services.
The primary language offered on a 24x7x365 basis by Symantec.cloud Global Client Support Center
is English.
Clients can contact our support team on the phone numbers in the table below.
The main non-English languages in which we deliver support and the general hours of
availability are as follows:
|
Region |
Language |
General Hours of Availability |
Support Number |
|
EMEA(Europe, Middle East & Africa) |
Danish
French
German
Italian
Norwegian
Spanish
Swedish
|
8.30am – 4.30pm CET
7am – 7pm CET
7am – 7pm CET
7am – 7pm CET
8.30am – 4.30pm CET
7am – 7pm CET
8.30am – 4.30pm CET
|
EMEA: +44 (0) 870 850 3014
: +44 (0) 1452 62 7766
Denmark: +45 8871 2222
Germany: +49 (0)696 6410 336
Norway: +47 2257 7779
South Africa: 00 27 214273024
Sweden: +46 (0)8 5792 9089
UAE: 80004440237
|
| Australia + New Zealand |
|
8am – 7pm EST
8am – 7pm EST
|
Australia: 1 (800) 088 099
: + 61 2 9086 8980
New Zealand: 0800 443 696 |
| The Americas(North America, South America) |
Spanish
Portuguese
French
German
Italian |
8am – 7pm EST
8am – 7pm EST
8am – 7pm EST |
US: +1 (866) 807 6047
Brazil: 00 55 1147001745
|
| APJ (Asia Pacific & Japan) |
Cantonese
Mandarin
Japanese |
8am – 6pm HKT
(Monday to Friday)
8am – 6pm CST
(Monday to Friday)
9am – 5pm JST
(Monday to Friday) |
China CNC: 10 800 712 3002
China South: 10 800 120 3002
Hong Kong: 800 901 220
: 852 6902 1130
India: 000 800001 6406
Malaysia: 1 800 807 872
S. Korea: 00 798 14 800 6906
Singapore: (800) 120 4415
Taiwan: 00801 13 6215
Japan: +81 3 5114 4600 |
| Alternatively send an Email to: support.cloud@symantec.com |
Download Contacts and Escalations information
We provide support in the above and more languages on a commercially reasonable basis*.
For after-hours support, you will be automatically routed to one of our worldwide support centres
in APJ, EMEA or Americas. Please note that after hours support is provided in English and local
languages where available.
*We make commercially reasonable efforts to accommodate local language
requirements when possible during the normal business hours of our regional support centres; however some
products may only be supported in English.