Email Continuity.cloud
  • High availability solution for planned or unplanned email downtime
  • Rapid activation in the event of an email outage
  • Automatic restoration of emails
  • Quick to implement and easy to manage

Email Continuity.cloud

The Symantec Email Continuity.cloud service provides an affordable standby email failover system that activates in minutes, providing virtually uninterrupted access to email in the event of a mail server outage. The email continuity service is synchronized with your primary email system including contacts, calendars, distribution lists and global address lists.

During an outage, users continue to access email functionality through Outlook, a BlackBerry device, or a Web browser. Email, contacts, and calendar items are automatically resynchronized when the primary email system is back online. The service is hosted at an off-site location so if you have an unplanned outage at your physical site, email will be available when the email continuity service is activated. Security of the service is underpinned by advanced encryption technologies for email in transit and stored in data centers.

Next Steps- Symantec Email Continuity.cloud

Talk with our email management specialists to learn more about Email Continuity, or how it can be used in conjunction with email archiving for a comprehensive email management solution. Contact Sales Today!

Related Searches

Email Security Services, Email Encryption Services


Email Continuity.cloud- Features

  • Rapid activation
  • Always-on data synchronization
  • Administrator control of failover and restoration process
  • Quick, one step restoration
  • Preserves email metadata during outage
  • Compatible with other Symantec.cloud services

Email Continuity.cloud- Benefits

  • Can be activated in minutes, providing employees with email and mobile access during an outage.
  • Avoids burdening IT staff by automatically synchronizing corporate directories and user accounts. For Microsoft users, the service also synchronizes contacts, calendars, and distribution lists
  • Allows administrators to initiate continuity for specific servers, storage groups or mailboxes and control the order in which they come back online.
  • Delivers quick restoration of sent and received email data to your primary system. Reduces system complexity and administrative headaches.
  • Restores messages to the email server with metadata intact (including time/date stamps, BCC recipients, and read/unread status), which may provide forensic data for legal purposes.
  • When combined with other Symantec.cloud services, provides a comprehensive, low-maintenance answer to your email security and management needs.

How Email Continuity.cloud works

In the event of an outage in your primary system, the service is activated by your IT Department either through a phone call or via a secure Web based interface. Your end users are provided with email access though Microsoft Outlook, a web browser or mobile device.

Email Continuity Product Diagram


  • When your primary system is operating normally, Email Continuity.cloud receives a copy of every email.
  • In the event of an email outage, you identify the servers, storage groups, or mailboxes affected. You then activate the system (by phone or via a web console) and opt to failover any subset of users by mailbox, server, location, or storage group.
  • During the outage, all activated users have access to email and, for Microsoft users, contact lists and calendar entries.
  • When your primary system is back online, all email sent or received during the outage is restored to your email server.
  • You can prioritize the order in which servers, storage groups or mailboxes are synchronized back to the email server.

System Requirement

Enterprise Security Services Server minimum hardware requirement:

  • Processor: Pentium 3, 500 MHz
  • Memory : 256 MB RAM (512 MB recommended)
  • Drive Space: Up to one-half gigabyte, depending on the number of users
  • Operating System: Windows Server 2003, Windows Server 2008

VaultBox Server minimum hardware requirement:

  • Processor: 2.4 GHz Pentium 4-type
  • Memory : 1GB RAM
  • Drive Space: RAID 1, with adequate storage for seven times the estimated mail volume for Historical Mail users
  • Operating System: Windows Server 2003 SP1, Windows Server 2008

Supported Messaging Software:

  • Microsoft Exchange Server 2000, 2003, 2007, 2010
  • IBM Lotus Domino 6 and 7
  • BlackBerry mobile devices
Datasheets (1)
Whitepapers (3)
  • A Question of Continuity
    This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at one option that meets key requirements whenever an effective email availability strategy has to be planned, implemented and managed to time and to budget.
  • Email Continuity: You don't know what you've got till it's gone
    Hurricanes, wildfires, server failure or even routine maintenance cause major email outages for your business – and the effects are potentially disastrous. It can mean lost revenue, reduced productivity or even damaged relationships with customers and suppliers. This new whitepaper by MessageLabs will help you understand the business case for implementing an effective Email Continuity solution.
Read More > Show Less >

Contact Us

Speak directly to a Sales specialist

Sales +1 866 460 0000
Support +1 866 807 6047

Office Locations >

Live Chat» Email»
Symantec.cloud has done a great job for us over the last four or five years. It’s not about the cheapest price. It’s about service, reassurance and the fact that we haven’t had a problem since we got Symantec.cloud.

Stuart Turner,
Director,
DMI Productions