Global Client Support
We are not the only Software as a Service company to offer 24/7/365 telephone support, but what
makes our service different is what lies behind it; a Global Client Support Team with a strong service
ethos, who are responsive, technically skilled and focused on continuous improvement.
We also have a fully transparent escalation process for complaint resolution.
Download Contacts and Escalations information.
Contact us by Live Chat
Log into ClientNet and chat online to a service specialist.
Contact us via ClientNet
Log into ClientNet and access our online case management tool
that allows you to:
- open, review and add updates to cases
- confirm that cases have been resolved to your satisfaction and close
- attach documents to cases where relevant
- full visibility of case notes
Support information online
Log into ClientNet for online help with:
Email Boundary Encryption.cloud, Email Continuity.cloud, Email Security.cloud, Instant Messaging
Security.cloud, Policy Based Encryption.cloud and Web Security.cloud.
Log into CMES for online help with:
Backup Exec.cloud and Endpoint Protection.
Looking for support for other Symantec products?
Symantec Support: www.symantec.com/business/support/
Norton Support: http://norton.com/support/