Global Client Support

We are not the only Software as a Service company to offer 24/7/365 telephone support, but what makes our service different is what lies behind it; a Global Client Support Team with a strong service ethos, who are responsive, technically skilled and focused on continuous improvement.

We also have a fully transparent escalation process for complaint resolution. Download Contacts and Escalations information.



Contact us by Live Chat

Contact us by Live Chat

Log into ClientNet and chat online to a service specialist.





Contact us via ClientNet

Contact us via ClientNet

Log into ClientNet and access our online case management tool that allows you to:

  • open, review and add updates to cases
  • confirm that cases have been resolved to your satisfaction and close
  • attach documents to cases where relevant
  • full visibility of case notes



Support information online

Support information online

Log into ClientNet for online help with:

Email Boundary Encryption.cloud, Email Continuity.cloud, Email Security.cloud, Instant Messaging Security.cloud, Policy Based Encryption.cloud and Web Security.cloud.

Log into CMES for online help with: Backup Exec.cloud and Endpoint Protection.



Contact us by Phone

Contact us by Phone

Local support number: +1 866 807 6047

For a support in other languages see our global language support matrix.




Looking for support for other Symantec products?

Symantec Support: www.symantec.com/business/support/

Norton Support: http://norton.com/support/