Service Levels
Delivering confidence in your Symantec.cloud service
If the service you are getting from your provider does not have a strong Service Level Agreement, is
it good value for money? For instance, Email AntiVirus.cloud service is one of the only in the industry
with a 100% service level target for protection against known and unknown viruses. Of course, you can buy
a cheaper virus protection service which only stops known viruses, but when a new threat infects your
network will that have been money well spent?
Symantec.cloud services are backed by comprehensive SLAs with remedies if we fall below our high standards.
Our long track record and the investment we put into the business means we are confident in our ability
to meet our SLA commitments and you can be confident that you are getting maximum value from your
Symantec.cloud service.
Service Level Agreements*
- Antivirus Effectiveness – 100% protection against known and unknown email viruses
- Antivirus Accuracy - no more than 0.0001% false positives
- Antispam Effectiveness – 99% spam capture (95% for email with Asian characters)
- Antispam Accuracy - no more than 0.0003% false positives
- Email Delivery – 100% email delivery
- Email Latency – average email scanning time within 60 seconds
- Email Availability – 100% service uptime
- Web Antivirus Effectiveness – 100% protection against known web viruses
- Web Latency - average web content scanning time within 100 milliseconds
- Web Availability – 100% service uptime
For more information please download our SLA datasheet
*Terms and conditions apply to our service levels. Please refer to our standard terms and conditions for
details.
